Privacy Policy

At YAKDUM, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, purchase Aura Shield, or contact our customer support team.

Our online store is powered by Shopify, which provides the e-commerce platform we use to sell our products.

1. Information We Collect

We collect information necessary to operate our store, process orders, deliver products, and provide customer support.

Personal information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Order and payment information

  • Products purchased and order details
  • Order confirmation and payment status
  • Shipping, delivery, return, and refund details
  • Transaction references provided by payment processors

Payment information is processed through the applicable payment provider. We do not claim to store complete payment card details on our own systems.

Technical information

When you visit our website, Shopify and other services enabled on our store may collect technical information such as your IP address, browser type, device information, pages visited, and interactions with our website.

2. How We Use Your Information

YAKDUM uses your information to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Send order confirmations and important order updates.
  • Respond to customer inquiries.
  • Process eligible returns, refunds, and exchanges.
  • Maintain website security and prevent fraudulent transactions.
  • Improve our products, services, and shopping experience.
  • Comply with applicable legal, tax, and accounting obligations.
  • Send promotional messages where permitted by law and, where required, with your consent.

We do not intend to collect more personal information than is reasonably necessary for these purposes.

3. How Your Information Is Stored

YAKDUM operates its online store using Shopify. Information submitted through our store may be stored and processed using Shopify's systems and those of the third-party service providers involved in operating our business.

Depending on the service and transaction, your information may be stored in digital records associated with orders, customer accounts, payment processing, shipping, and customer support.

We retain information only for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, handling disputes, maintaining business records, and meeting applicable legal obligations.

The exact retention period may vary depending on the type of information and the reason it was collected.

We use the security measures available through our e-commerce platform and relevant service providers to help protect personal information. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

4. Sharing Your Information

We may share relevant information with third parties when necessary to operate our store and provide our services. These parties may include:

  • Shopify: To host and operate our online store and support e-commerce functionality.
  • Payment providers: To process payments, refunds, and transaction verification.
  • Shipping and delivery companies: To deliver your orders.
  • Technology and service providers: To support website functionality, customer support, analytics, or other services enabled on our store.
  • Legal or regulatory authorities: When disclosure is required by law or necessary to protect our rights, customers, or business.

We share only the information reasonably necessary for the relevant purpose, subject to the applicable service arrangements and legal requirements.

We do not sell your personal information to third parties in exchange for money.

5. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to keep the store functioning, remember preferences, support shopping-cart features, understand website usage, and, where enabled, measure advertising performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will use appropriate consent mechanisms for non-essential cookies and similar technologies.

6. Marketing Communications

If you subscribe to promotional communications or otherwise provide consent where required, we may use your contact details to send updates, offers, and information about YAKDUM products.

You can opt out of promotional emails by using the unsubscribe link included in the message, where available. You may also contact us at contact@yakdum.com to request that promotional communications stop.

We may still send essential messages relating to an existing order, delivery, refund, or customer support request.

7. International Data Transfers

YAKDUM serves customers in Pakistan and internationally. Shopify and other service providers may process or store information in countries outside the country where you live.

When information is transferred across borders, its handling may be subject to the laws of the relevant jurisdictions and the safeguards applicable to the services involved.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

  • Fulfill and document orders.
  • Provide customer service.
  • Handle returns, refunds, and disputes.
  • Maintain required financial and business records.
  • Prevent fraud and protect our store.
  • Meet applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable requirements, subject to legitimate retention needs and technical limitations.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Withdraw consent where processing relies on consent.
  • Object to or request restrictions on certain processing activities.
  • Opt out of marketing communications.

Some requests may be subject to legal exceptions or record-retention requirements.

To submit a privacy request, email contact@yakdum.com. Please describe your request clearly so we can review and respond appropriately. We may need to verify your identity before acting on a request.

10. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children without the appropriate authorization where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. Those services operate under their own privacy policies and practices.

YAKDUM is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or applicable requirements.

Any updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or how to submit a privacy request, please contact us:

Brand: YAKDUM
Product: Aura Shield
Email: contact@yakdum.com

We appreciate your trust in YAKDUM and are committed to handling your information responsibly.