Return Policy

At YAKDUM, we want you to feel confident with every purchase. We aim to provide a smooth and transparent shopping experience. If your Aura Shield order arrives damaged, defective, or different from what you ordered, we’re here to help.

Please read our Return and Refund Policy below to understand when returns, refunds, and exchanges are available.

1. Return Window

You may request a return within 3 days of receiving your order.

To be eligible, you must contact us at contact@yakdum.com within this period and explain the reason for your return. Requests submitted after the 3-day window may not be accepted, except where required by applicable law.

2. Return Eligibility

Returns may be accepted under the following conditions:

• Damaged products: Your Aura Shield product arrives damaged.
• Defective products: The product has a manufacturing defect or does not function as intended.
• Incorrect orders: You receive a product different from the one you ordered.
• Change of mind: You may request a return within 3 days of delivery, provided the product is unopened and unused. Return shipping costs for change-of-mind returns are the customer's responsibility, and approval is subject to our review.

Because Aura Shield is a product intended for use on personal accessories, opened or used products cannot be returned for change-of-mind reasons. Opened products may be considered for a return or exchange if they are damaged, defective, or incorrect.

All returns are subject to verification and inspection.

3. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us as soon as possible within 3 days of delivery.

Please include the following information in your email:

• Your order number.
• A brief description of the issue.
• Clear photographs or a video showing the damage, defect, or incorrect product, where applicable.

Our team will review your request and let you know the next steps. We may request additional information to verify the issue.

If your claim is approved, YAKDUM will cover the reasonable return shipping costs associated with the approved return. Depending on the circumstances, we may offer a replacement, exchange, or refund.

Please retain the original packaging until your request has been reviewed.

4. How to Request a Return

To request a return, follow these steps:

Step 1: Contact us

Email contact@yakdum.com within 3 days of receiving your order. Include your order number and the reason for your request.

Step 2: Receive instructions

Our team will review your request and provide return instructions if it is approved. Please do not send products back before receiving confirmation and instructions from our team.

Step 3: Return the product

Pack the product securely and follow the return instructions provided. Include the original packaging and any accessories, where applicable.

Step 4: Product inspection

Once the returned product is received, we will inspect it to verify the reported issue and confirm eligibility.

Step 5: Resolution

After the review, we will inform you whether your request qualifies for a refund, replacement, or exchange.

5. Refund Policy

Refunds are considered for approved returns in accordance with the circumstances of the order and the nature of the issue.

Depending on the situation, YAKDUM may offer:

• A refund for an eligible and approved return.
• A replacement for a damaged or defective product, where available.
• An exchange, where appropriate and available.

Refunds will be processed using an appropriate payment method, depending on the original transaction, payment provider, and available refund options. For Cash on Delivery orders or transactions where the original payment method cannot be refunded directly, we will coordinate an appropriate refund method with you.

Refund processing time: Once a refund is approved, we will inform you of the expected processing arrangements. The time required for the funds to reach you may depend on your payment provider or bank.

Any applicable shipping charges on the original order will be reviewed based on the circumstances of the return and applicable requirements.

6. Exchange and Replacement Policy

An exchange or replacement may be offered when:

• You receive a damaged product.
• Your product has a verified defect.
• You receive an incorrect product.

Exchanges and replacements are subject to product availability and approval. If a suitable replacement or exchange is unavailable, we may offer a refund instead.

For change-of-mind requests, exchanges are subject to review and approval. The product must be unopened and unused.

7. Return Shipping Costs

Return shipping costs are handled as follows:

• Damaged, defective, or incorrect products: YAKDUM will cover the reasonable return shipping costs for an approved claim.
• Change-of-mind returns: The customer is responsible for the return shipping costs for an approved return.

For international orders, please contact us before shipping any product back. We will provide instructions for the return process and clarify the applicable shipping arrangements.

Do not send a return to an address that has not been confirmed by our team.

8. Non-Returnable Items and Requests

The following may not qualify for a return:

• Opened or used products returned for change-of-mind reasons.
• Products returned outside the 3-day return window without an applicable exception.
• Products returned without contacting us and obtaining return instructions.
• Products damaged after delivery due to misuse, improper handling, or failure to follow product instructions.
• Requests where the reported issue cannot be verified after a reasonable review.

These exclusions do not override any rights or remedies that may apply under applicable law.

9. Orders Within Pakistan and International Orders

YAKDUM accepts orders within Pakistan and internationally, subject to product availability and delivery coverage.

The same 3-day return request window applies from the date of delivery. International returns may involve additional shipping time and logistical requirements. Please contact us before arranging an international return so we can guide you through the process.

Any refund or exchange for an international order will be handled according to the approved resolution, available payment methods, and applicable requirements.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@yakdum.com.

Cancellation may be possible before an order is dispatched. Once an order has been shipped or delivered, cancellation may no longer be available, and the return policy above will apply.

11. Contact Us

If you have questions about returns, refunds, exchanges, or a problem with your Aura Shield order, please contact our support team.

Email: contact@yakdum.com
Brand: YAKDUM
Product: Aura Shield

When contacting us, please include your order number so we can assist you more efficiently.

Thank you for choosing YAKDUM. We appreciate your trust and are committed to making your shopping experience as straightforward and reliable as possible.

YAKDUM reserves the right to review return and refund requests individually and update this policy when necessary. Any applicable consumer rights under relevant laws remain unaffected.