Shipping Policy
At YAKDUM, we want your Aura Shield order to reach you safely and smoothly. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store in Pakistan and internationally.
1. Shipping Coverage
YAKDUM accepts orders within Pakistan and internationally, subject to product availability and delivery coverage.
Available delivery locations, shipping options, charges, and estimated delivery timelines will be shown during checkout where applicable. Some locations may be unavailable due to courier restrictions or logistical limitations.
If your location is not available at checkout, please contact us at contact@yakdum.com for assistance.
2. Order Processing Time
Orders are processed after they are successfully placed and the required order details have been received.
Order processing includes order verification, preparation, packaging, and dispatch arrangements.
Processing times may vary depending on order volume, product availability, public holidays, and other operational factors.
Orders placed during weekends, public holidays, or promotional periods may require additional processing time.
An order confirmation does not necessarily mean that your order has been dispatched.
3. Estimated Delivery Timelines
Delivery timelines depend on your delivery location, courier service, and the time required to process your order.
Orders within Pakistan
Domestic delivery estimates will be provided at checkout where available. Actual delivery times may vary depending on the destination city or area, courier operations, and other logistical circumstances.
International orders
International deliveries may take longer because of international transportation, customs clearance, local delivery arrangements, and destination-country requirements.
An estimated delivery date is provided as a guide and is not a guaranteed delivery commitment unless expressly stated otherwise.
For the most accurate estimate, please refer to the shipping information provided during checkout or contact us at contact@yakdum.com.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase, where available.
Shipping charges may vary depending on the delivery destination, shipping method, order details, and applicable courier fees.
Any shipping promotions or free-shipping offers will be subject to the conditions stated when the offer is presented.
For international orders, customs duties, import taxes, or other charges imposed by the destination country may apply. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.
5. Order Confirmation and Dispatch
After placing an order, you may receive an order confirmation through the contact details you provide.
Once your order has been dispatched, shipping or tracking information may be shared where available through the courier or delivery service.
Please ensure that your name, phone number, email address, and delivery address are accurate when placing your order.
Incorrect or incomplete information may result in delivery delays, additional courier attempts, or unsuccessful delivery.
6. Delivery and Receiving Your Order
Please ensure that someone is available to receive the shipment at the delivery address provided.
Depending on the courier's procedures, the courier may contact you to confirm delivery details or arrange a delivery attempt.
If a delivery attempt is unsuccessful, the courier may make another attempt, contact you for instructions, or return the shipment to the sender according to its procedures.
If you expect to be unavailable, please make suitable arrangements to receive your order.
7. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders within Pakistan, subject to the payment options displayed at checkout.
For COD orders, please ensure that the order details are correct and that the required payment is available when the shipment arrives.
COD availability may depend on your delivery location, courier service, and order eligibility.
International orders may require online payment or another payment method offered during checkout.
8. Tracking Your Shipment
Where tracking is available, you can use the tracking information provided after dispatch to check the progress of your shipment.
Courier tracking information may not update immediately after dispatch. Please allow time for the courier to register and scan the shipment.
If your tracking information has not changed for an extended period or you need help locating your order, contact us at contact@yakdum.com and include your order number.
9. Delayed Shipments
Although we make reasonable efforts to process and dispatch orders promptly, delays may occur due to circumstances beyond our reasonable control, including:
- Courier or transportation disruptions.
- Severe weather or natural events.
- Public holidays and peak shopping periods.
- Incorrect or incomplete delivery information.
- Customs inspections or clearance procedures.
- Government restrictions or other logistical interruptions.
If your shipment appears significantly delayed, please contact us so we can help review the available tracking information and determine the appropriate next steps.
10. Incorrect Address and Failed Delivery
Customers are responsible for providing accurate and complete delivery information at checkout.
If you notice an error in your delivery address, contact us as soon as possible. We will try to assist, but changes may not be possible once an order has been processed or dispatched.
If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or failure to receive the shipment, we will review the circumstances and contact you about the available options.
Any additional shipping charges will be communicated where applicable before a reshipment is arranged.
11. Damaged, Missing, or Incorrect Items
Please inspect your order when it arrives.
If your Aura Shield product arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery at contact@yakdum.com.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs or a video showing the damage or incorrect item, where applicable.
Our team will review your request and explain the next steps. Approved claims will be handled in accordance with our Return & Refund Policy.
If your shipment appears to have been delivered but you have not received it, please contact us so we can help review the available delivery information.
12. International Shipping and Customs
International shipments may be subject to customs inspections, import duties, taxes, documentation requirements, and local delivery regulations.
These processes are controlled by the relevant authorities and service providers and may affect delivery times.
Unless expressly stated otherwise at checkout, the customer is responsible for applicable import duties, taxes, and other charges imposed by the destination country.
Customers should check their local import requirements before placing an international order.
13. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at contact@yakdum.com.
Cancellation may be possible before dispatch, but it cannot be guaranteed once an order has entered processing or been handed over to a courier.
If an order has already been shipped, our Return & Refund Policy will apply where a return is eligible.
14. Contact Us
If you have questions about shipping, delivery timelines, tracking, or an existing order, please contact us:
Brand: YAKDUM
Product: Aura Shield
Email: contact@yakdum.com
Please include your order number when contacting us about a shipment so that we can assist you more efficiently.
Thank you for choosing YAKDUM. We appreciate your trust and are committed to making your shopping experience as smooth and reliable as possible.